Help Center

FAQ

Frequently Asked Questions

How can I become a model for Fly Familia?

When will my order be shipped?

Is my personal information kept private?

Why won’t my discount and/or credit code work?

What is the “card verification number”?

There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on?

My order has already shipped. Can I have the delivery address changed?

What happens if I order something out of stock?

Can I change or cancel my order after it is placed?